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Terms & Conditions

INTRODUCTION

This Agreement contains the complete terms and conditions that apply to you in joining, buying, bidding, selling and all other activities you will make in our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to you end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
 

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Kenz.com.my cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
 
Payments And Processes Of Invoices
 
Kenz.com.my has the sole discretion to provide the terms of payment. Unless otherwise agreed, payment must first be received by Kenz.com.my prior to the latter’s acceptance of an order. Unless credit term has been agreed upon, payment for the products shall be made by credit card, paypal or wire transfers. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. An order may be invoice separately. Kenz.com.my has all the discretion to cancel or deny orders. Kenz.com.my is not responsible for pricing, typographical, or other errors in any offer by Kenz.com.my and reserves the right to cancel any orders arising from such errors. Invoices must be paid within 15 days of the invoice date.
 
Refund Policy
 
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the applicable laws.
 
Risk Of Loss
 
All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier. Please keep in mind we do not responsible for any shipment lost caused by courier service.
 
Incorrect/Damaged Goods
 
Unless the items are completely defective, we are not providing any refund or exchange, please contact us for any exceptional case. We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately, this will be given special priority and you can expect to receive the correct item within 7-10 days. Defective item must be returned not more than 7 days after you received the item. In case of missing parts, please notify us no later than 7 days and we will arrange the relevant parts.
 
Delivery service
 
We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
 
The products will be shipped out within 24-48 business hours subject to the stocks availability. Should the stocks you ordered are not available for shipping, we have to order your stocks from the manufacturers and your products will be shipped in 2 to 4 weeks time.
 
We will attempt to email you if we become aware of an unexpected delay. We ship using air courier and other relevant transportation services. Please contact us if you are not receiving the item after the expected schedule and we will investigate it.
 
Export restrictions
 
At present Kenz.com.my only sends goods within the Malaysia. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
 
Privacy Notice
 
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
 
Security
 
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. 
 
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 
 
We will use the information you provide only for the following purposes.
 
* To send you newsletters and details of offers and promotions in which we believe you will be interested. 
* To improve the content design and layout of the website. 
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities. 
 
Conditions Of Use
 
Kenz.com.my and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Kenz.com.my you accept these conditions. Please read them carefully, Kenz.com.my controls and operates this site from its offices within the Malaysia. The laws of Malaysia govern claims relating to including the use of, this site and materials contained. 
 
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands. 
 
Copyrights
 
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Kenz.com.my and are protected by international copyright laws. 
 
License and Site Access
 
Kenz.com.my grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
 
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Kenz.com.my.
 
Product Descriptions
 
Kenz.com.my and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, current or error free.
 
From time to time there may be information on Kenz.com.my that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
 
We reserve the right to correct an error inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 
 
Prices
 
Prices and availability of items are subject to change without prior notice.
 
Please review our other policies posted on this site. These policies also govern your visit to Kenz.com.my.
 
Editing, Deleting and Modification
 
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED PARTICIPATION IN OUR PROGRAM, VISIT AND SHOPPING IN OUR SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.